Privacy Policy

Effective Date: February 26, 2026

VaultiXe, owned and operated by SkyCorp Nexus Solutions Ltd, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, how long we retain it, and when it may be shared.

1. Information We Collect

Account information: Your email address, full name where provided, and information needed to create and manage your account.
Usage data: Information about how you use VaultiXe, including file uploads, downloads, storage usage, Forms, Communities, sharing activity, and other platform activity.
Device information: Device type, browser, IP address, operating system, and other technical information needed for security, authentication, and service operation.
Payment information: Transaction information may be processed by our payment providers when you purchase a paid service. VaultiXe does not need to store your full payment card details to process transactions.

2. How We Use Your Information

To provide, operate, and improve VaultiXe services.
To manage your account, storage, Forms, Communities, sharing features, and other platform functionality.
To process payments and provide requested services.
To communicate with you about your account, security, transactions, and important service updates.
To detect and prevent fraud, unauthorized access, abuse, and other security risks.
To maintain the reliability, performance, and security of the VaultiXe platform.

3. Passwords and Encryption

Passwords: Your password is never stored in plain text. Passwords are securely protected using appropriate industry-standard security measures.
Server-Side Encryption (SSE): SSE provides encryption-at-rest protection for files stored using the standard VaultiXe storage mode. Encryption and decryption are managed by VaultiXe as required to provide normal platform functionality.
Client-Side End-to-End Encryption (CE2EE): CE2EE provides an additional privacy layer for supported files. Files using CE2EE are encrypted on the client before being stored, so VaultiXe does not normally receive the plaintext file during storage.
Encryption in transit: Communications between your device and VaultiXe services are protected using encryption in transit.

In simple terms, SSE provides the standard encryption protection used for normal VaultiXe storage, while CE2EE provides an additional level of privacy through client-side encryption. The encryption method applicable to a file depends on the encryption mode selected or otherwise applied to that file.

4. Sharing Your Information

We do not sell your personal data. We share information only when necessary to operate VaultiXe, provide requested services, protect the platform and its users, support user-directed features, or comply with applicable law.

Service providers: Limited information may be shared with trusted providers that help us operate VaultiXe, including providers for hosting, storage, authentication, email, payments, analytics, and security. These providers receive only information reasonably necessary to provide their services.
Legal requirements: We may disclose information when required by applicable law, legal process, court order, or a lawful request from an appropriate authority.
User-directed sharing: Information or files may be shared with other users when you choose to use VaultiXe features that allow you to share them.
Security and protection: We may process or disclose information where reasonably necessary to investigate security incidents, prevent fraud, protect users, or protect the rights and property of VaultiXe.

5. Security

We use technical and organizational measures designed to protect your information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include encryption, authentication controls, access controls, secure infrastructure, and other security practices appropriate to our services.

No online service can guarantee complete security. We continuously work to improve the security of VaultiXe and protect your information.

6. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your account and applicable personal data.
Object to or request restriction of certain processing where applicable.
Withdraw consent where processing is based on consent.
Opt out of non-essential marketing communications.

To exercise your privacy rights, request deletion, or raise a privacy concern, contact us at support@vaultixe.com. We may ask you to verify your identity before processing certain requests.

7. Data Retention and Deletion

We retain personal information and stored content only for as long as reasonably necessary to provide our services, maintain security, meet legal obligations, resolve disputes, prevent fraud, and protect VaultiXe and its users.

Account information: Account information is generally retained while your account remains active.
Files and other content: Your files and other content remain available according to your account, storage, sharing, and deletion settings.
Deletion requests: When you request permanent account deletion, VaultiXe begins the process of removing the applicable account information and stored content associated with your account.
Legal and security retention: Certain information may need to be retained where reasonably necessary to comply with legal obligations, resolve disputes, investigate security incidents, prevent fraud or abuse, or protect the rights and property of VaultiXe and its users.
Backups and technical records: Information may remain temporarily in backups, logs, caches, or other technical systems as part of normal system operation and maintenance. Such information is removed or overwritten according to the applicable system's normal retention and deletion processes.

We do not represent that all data is deleted within a fixed number of days. The timing of deletion may vary depending on the type of data, the system in which it is stored, technical requirements, and any applicable legal or security obligations.

Once applicable data has been permanently deleted from the relevant systems, it may not be recoverable. Users should export any files or information they wish to keep before completing permanent account deletion.

8. Cookies and Tracking

We may use cookies and similar technologies for essential functions such as authentication, security, analytics, and performance improvements. You can manage or restrict cookies through your browser settings, although disabling certain cookies may affect some VaultiXe functionality.

9. Data Protection and Applicable Law

VaultiXe is operated by SkyCorp Nexus Solutions Ltd in Nigeria. We aim to handle personal information in accordance with applicable Nigerian data-protection requirements, including the Nigeria Data Protection Act 2023 (NDP Act) and applicable requirements and guidance of the Nigeria Data Protection Commission (NDPC).

Where applicable, additional privacy and data-protection requirements may apply to users in other jurisdictions. The applicable requirements may depend on the user's location, the nature of the services provided, and the circumstances of the processing.

10. Changes to This Policy

We may update this Privacy Policy from time to time as VaultiXe evolves, our services change, or legal and security requirements are updated. Updates become effective when posted on VaultiXe, and the effective date above will be updated when appropriate.

Where a material change significantly affects how we process personal information, we may provide additional notice through appropriate channels, such as email or an in-app notification, where reasonably appropriate.

Privacy Contact: support@vaultixe.com